Enbridge Gas officials are warning of scammers calling to make fake collections by phone.
Enbridge Gas has issued a fraud alert to its millions of customers.
The gas company on its website said they have discovered a suspected scam in its billing system.
“Fraudsters have created fake Enbridge Gas website with false contact numbers,” the company said. “The scammers impersonate Enbridge Gas contact centre agents and trick callers into providing them with personal information.”
Enbridge warn they never ask for customers credit card numbers or other personal information by phone.
The company said the fraudsters try to obtain personal information from customers such as credit card number, account balance and other payment information over the phone.
The callers usually claim your gas service is behind in payments and you will be cut off if you don’t pay.
They “instead use the information for their own malicious purposes,” Enbridge warned.
Customers are being warned to be wary of those who phone claiming your gas will be cut off unless you pay.
The scammers often claim your gas is being provided at a ‘discounted rate.’
The company said it does not offer discounts on natural gas bills or take credit card payments over the phone.
Enbridge said they do not require verification of customer banking information to access your gas account.
Customers are told not to use search engines or call numbers found in “Sponsored Ads.” They said it is best to type our website directly into your browser
Customers are encouraged to only interact with Enbridge Gas directly through their website enbridgegas.com or by phone at 1-877-362-7434.