City residents may soon be able to call 311 to report potential parking offences on our streets.

A staff report will be considered on November 25 to determine if the change will be approved by a City Customer Experience Division.

The consultation will include the Parking Enforcement Unit of the Toronto Police Service to review the possible change.

The move focuses on improving the coordination of non-emergency services to improve overall customer experience.

The report by Division looks at opportunities regarding enhanced parking infraction reporting, and other improvements for non-emergency service coordination.

It will feature a live person processing the 311 call before it is passed over to Toronto Police for non-emergency issues.

Since January, 311 Toronto has received about 920 calls monthly regarding police parking infractions. It is about 1 per cent of 311 call volume.

It provides a “no wrong door” customer-focused approach.

Last year almost 110,000 parking infractions were reported by residents using the an online portal and 82,359 via the police non-emergency line.